Community Care Coordinator
HybridBristol, England, United Kingdom
Job Summary
Act as the initial point of contact for clients, candidates, and service users by fulfilling routine and complex care requests. Arrange healthcare professionals to deliver quality care aligned with client needs while taking ownership of rotas and shift accountability. Ensure CQC compliance and administration for care packages remain relevant and up to date. Attend weekly assessment meetings to manage and execute quality care, and oversee ongoing planning, monitoring, and reporting on packages of care. This role supports the coordination of complex care packages within a fast-paced, people-focused environment where you will build relationships and demonstrate a caring approach.
Required Qualifications
- Strong and demonstrable customer service experience
- Excellent communication skills
- High attention to detail
- Ability to manage a high volume of calls
- Proactive approach to completing tasks
- Ability to work in a fast paced and time critical environment
- Attention to detail and accuracy of data
- Ability to prioritise and problem-solving
- Strong organisational skills
- The ability to communicate effectively
- Listen intuitively
- Demonstrate a caring and empathetic approach
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