Community Associate
$45,000–$45,000 year
On-siteChicago, Illinois, United States
Job Summary
Greet visitors, manage check-ins, and maintain the front desk environment while ensuring common areas remain tidy and fully stocked. Brew coffee, run dishwashers, and prepare conference rooms, promptly reporting any facility maintenance issues. Support member move-ins and move-outs, provide light technical support for AV equipment and booking platforms, and act as a liaison for escalating concerns. Serve as the first point of contact for members, learning their goals to facilitate curated connections and networking introductions. Proactively identify opportunities to support member success through thoughtful gestures and assist in executing member events and programming. Monitor after-hours events as needed, manage on-site setup and teardown, and provide sales coverage when the Events Director is unavailable. Collaborate with the Senior Community Manager to continuously improve the member experience and champion the culture of belonging.
Required Qualifications
- 1-3 years of experience in facility management, customer service, hospitality, coworking, or community engagement
- Familiarity with multi-site operations
- Bachelor's degree
- Strong interpersonal skills with the ability to build genuine relationships
- A natural problem-solver who takes initiative and remains adaptable in a dynamic workspace
- Highly organized with excellent time management and multitasking abilities
- Comfortable with light cleaning duties and maintaining a well-kept environment
- Passionate for entrepreneurship, business growth, and creating an inclusive, collaborative environment
- Comfortable using workspace technology (e.g., booking systems, CRM platforms, communication tools)
- A team player with a positive attitude and a strong sense of ownership and accountability
Desired Qualifications
- 1-3 years of experience in facility management, customer service, hospitality, coworking, or community engagement preferred
- Bachelor's degree preferred
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