Community Associate, Singapore

Cover the front desk during business hours as the on-site point of contact, greeting members and guests while ensuring all visitors sign in via Welkio. Greet members and guests with a warm and welcoming demeanor. Ensure all visiting guests are in accordance with WeWork's guest policy by ensuring all guests properly sign-in via Welkio tablet. Learn the names of members and guests with the goal of building relationships in order to facilitate the sense of Community WeWork is known for. Anticipate member and guest needs before they arise using relevant information collected about members to enhance and personalize their experience. Ensure building Specific forms are up to date including pet forms, filming requests, bike room requests, etc. Keep the front desk clean and organized. Notify members of any food deliveries and couriers. Answer any questions from members and guests related to the building including way-finding, policies and procedures, community etiquette, etc. Provide feedback on programming types (based on member makeup) and evaluate events based on attendance, satisfaction, and impact on the appropriate event team. Consistently celebrate members' successes and milestones through gifts and notes. Distribute all necessary info to promote the event including creation and posting of weekly events poster and individual event posters. Ensure building-specific operational requirements are met for each event (elevators, HVAC, etc). Input notes into Kube or equivalent system about Members. Identify and execute opportunities to connect members with each other. Know and recommend local restaurants, food delivery services, catering options, team outing venues, post office, shipping center, supply store, etc. Be active on the WeWork member network to engage members. Know and explain WeWork policies and procedures and communicate, inform, and update members on building issues. Ensure music levels and activations are appropriate to the daypart and occasion. Write and send broadcasts relating to building updates. Receive, process, sort, and organize all mail. Locate and issue posts via the regional system to members upon request. Keep the mailroom organized and clean