Community Assistant - 2125 Franklin
On-siteEugene, Oregon, United States
Job Summary
Conduct leasing tours, answer phone inquiries, and process online leads to sell and lease the property to prospective residents. Maintain show rooms, complete guest cards, and enter prospect data into the Salesforce leasing management system accurately. Participate in orientation marketing, housing fairs, open houses, and social media initiatives while executing renewal campaigns and off-site marketing efforts. Support Turn, Move-In, and Move-Out processes by making units ready, cleaning common areas, and assisting with repairs. Survey properties for cleanliness and safety hazards, reporting maintenance concerns immediately. Mediate resident conflicts, enforce lease agreements, and respond to emergency evacuation procedures. Complete room inventories, key checks, and student census reports as assigned. Work structured administrative shifts and on-call rotations, including evenings, weekends, and holidays. Maintain a welcoming attitude and model community safety standards while serving as a liaison for American Campus Communities.
Required Qualifications
- A degree or certificate program must be in progress from an accredited college or university while in this position.
- Graduate, Bachelor's, or Associates degree or diploma in progress from an accredited college or university.
- Available to work regularly assigned office and on-call shifts - weekdays and weekends based on academic schedule availability.
- Periodically work events that may occur in the evenings and/or on weekends.
- Work a structured administrative shift in the office each week as determined by your supervisor which may include evenings, weekdays, weekends, and/or holidays.
- Work assigned 'Community Assistant On-Call' shifts, which may include, weekdays, weekends, and/or holidays.
- Comes to work in appropriate attire as outlined by ACC standards.
- Certain activities involved in this position may be photographed and/or video and audio recorded for quality control and/or training purposes. Compliance with the Photo, Video and Voice Recording Policy is a condition of employment.
Desired Qualifications
- Be familiar with the general maintenance policies and procedures and be available to assist in after hours maintenance emergencies.
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