Community and Support Internship
On-site · Cairo, Cairo, Egypt or Amman, Amman, Jordan
Job Summary
Internship role supporting Tamatem's Community and Support team: handle high-volume user inquiries and tickets, respond to requests regarding services, products, and billing, monitor in-game chat to maintain a positive environment, provide empathetic and accurate guidance to maximize users' gaming experience, maintain and analyze user data, and contribute to reporting on product or service performance. Requires a Bachelor's Degree in Sales, Customer Service, or related field and 1-3 years of experience in community support or customer service within mobile gaming. Strong time management, teamwork, problem-solving, and communication skills, with a passion for ensuring a high-quality user experience.
Required Qualifications
- Bachelor's Degree in Sales, Customer Service, or a related field
- 1-3 years of experience in community support or customer service, preferably in the mobile gaming industry
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