Communications Specialist
$32,198–$43,056 year
On-siteRichmond, Virginia, United States
Job Summary
Answer incoming calls and text messages quickly, greet callers with empathy, and provide accurate information about office hours, locations, and services. Book, reschedule, and cancel patient visits using the electronic medical record system while verifying demographic and insurance details. Route clinical and non-clinical inquiries to physicians and staff following established guidelines, then document detailed interactions in patient charts. Maintain a clear, professional speaking voice and exercise patience with upset or sick callers. Requires at least one year of call center experience, accurate typing skills, and familiarity with EMR software. Full benefits package, health insurance, and PTO included.
Required Qualifications
- At least one year of call center customer service experience
- Accurate typing, spelling, grammar and computer keyboarding skills
- Ability to remain in a stationary seated position for extended periods
- Frequent use of hands and fingers for typing, data entry, and operation of standard office equipment
- Ability to communicate effectively and accurately via telephone, video conferencing, email and other electronic communication platforms
- Visual ability to sufficiently read and review information on computer screens and electronic documents for prolonged periods of time
- Ability to occasionally lift, carry, or move office equipment or materials weighing up to 10-15 pounds
- Excellent customer service skills
- Ability to answer a pre-determined number of calls per day
- Strong initiative
- Personal accountability
Desired Qualifications
- Familiarity with basic medical terminology
- Familiarity with health insurance structures (HMO, PPO, Medicare)
- Experience using EMR/HER software
- Strong active listening skills
- Ability to exercise patience with upset or sick callers
- Strong verbal communication skills
- Previous work experience as a Call Center Specialist, Customer Service Representative, or Medical Receptionist
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.