Communications Project Manager

Monitor patient portal enrollments and optimize digital adoption while overseeing staff process adoption. Create and maintain standard operating procedures, then track, monitor, and facilitate mass patient communications. Complete strategic planning exercises and generate trend analyses for areas of oversight. Develop and report on success metrics for existing and incoming projects in coordination with leadership across Operations, IT, Billing, and Infusion. Implement systems that facilitate patient engagement including texting, portal access, form intake, appointment waitlists, and recalls.