Communications & People Engagement Lead
On-siteBengaluru, Karnataka, India
Job Summary
Develop and execute integrated communications strategies aligned to Global Customer Care Centers business priorities and transformation initiatives. Design and manage end-to-end communication channels, including newsletters, leadership updates, and internal campaigns, while coaching leaders on storytelling and engagement approaches. Lead enterprise recognition programs, employee listening strategies, and change management workstreams to drive adoption and foster a connected, inclusive culture. Partner with HR, Operations, and business stakeholders to translate complex concepts into actionable narratives that build trust and accelerate organizational effectiveness.
Required Qualifications
- Bachelor's degree in communications, Public Relations, Marketing, Human Resources, Organizational Development, Business Administration, Journalism, or related discipline
- 8–12+ years of experience in Communications, Employee Engagement, Internal Communications, Organizational Development, Change Management, Human Resources, or related fields
- Experience supporting global and matrixed organizations
- Proven track record managing enterprise communication and engagement programs
- Experience supporting organizational transformation and change adoption initiatives
- Executive and organizational communications
- Internal communications strategy
- Employee engagement and experience
- Change management
- Strategic storytelling
- Event management
- Stakeholder management
- Program and project management
- Communication analytics and insights
- Content creation and digital communications
- Influencing without authority
- Strategic thinking
- Business acumen
- Customer obsession
- Relationship building
- Emotional intelligence
- Collaboration and partnership
- Creativity and innovation
- Resilience and adaptability
- Inclusive leadership
Desired Qualifications
- Master's degree preferred
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