Communications Operations Associate
$75,000–$90,000 year
HybridBoston, Massachusetts, United States
Job Summary
Manage inbound communications and marketing requests, tracking status in Notion dashboards and anticipating bottlenecks to drive efficiency. Optimize the marketing tech stack, including DealCloud Dispatch, while maintaining WordPress maintenance and coordinating with digital vendors. Execute email campaigns and event management, ensuring compliance with local jurisdictions and managing vendor contracts. Partner with the Global Head of Communications to support business initiatives, coordinate meetings, and maintain the firmwide SharePoint repository. Provide professional status updates and collaborate with Finance, IT, and Legal to track budgets and legal documentation.
Required Qualifications
- 2–5 years of experience in a marketing operations, marketing coordinator, business operations, project management, or communications coordination role
- Demonstrated ability to manage high volumes of concurrent requests or projects with accuracy and professionalism
- Prior experience coordinating projects, with the ability to manage timelines, cross-functional collaboration, and ensure timely execution of key deliverables
- Strong written communication skills — able to produce clear, professional stakeholder updates and policy-based responses
- Sound judgment to apply scope and compliance policies accurately, including the confidence to professionally decline or redirect requests that fall outside defined parameters
- Detail-oriented and organized; experience using task management platforms such as Asana, Monday.com, Workfront, or similar
- Strong command of Microsoft Excel and PowerPoint
- Experience with CRM or marketing platforms such as DealCloud, Salesforce, or similar
- Comfort working within defined processes and systems; not reliant on creative latitude to perform well
- Ability to work collaboratively, resourcefully, and with a calm, solutions-oriented approach
Desired Qualifications
- Degree in Marketing, Communications, Business, or a related field a plus
- Experience in financial services, professional services, or another regulated industry
- Familiarity with marketing compliance considerations (e.g., SEC/FINRA advertising guidelines) or demonstrated ability to learn quickly
- Experience working with LinkedIn and WordPress
- AI capabilities to drive efficiencies and improve project management tracking
- Familiarity with SEO/GEO or willingness to learn to support digital optimization
- Background in agency traffic coordination, shared services, or internal creative operations
- Experience working in a matrixed organization with multiple internal stakeholder types
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