Communications Officer - Dollywood Parks & Resorts - Part Time Seasonal
On-sitePigeon Forge, Tennessee, United States
Job Summary
Answer and field emergency and non-emergency calls for service from hosts and guests, dispatching Armed Security and Safety while prioritizing safety-critical decisions. Track responder status and locations in CAD, monitor alarm systems and weather radar for lightning strikes, and coordinate outside agency responses. Enter work orders for maintenance, contact guests via Park Pulse or radio, and operate company vehicles safely. Monitor multiple radios and telephone lines while documenting all information accurately. Maintain strict confidentiality and remain calm in high-stress, fast-paced environments requiring flexibility for evenings, weekends, and holidays.
Required Qualifications
- Must be at least 18 years old
- High School Diploma or equivalent
- Computer skills
- Experience with Microsoft Word
- Experience with Outlook
- Experience with Excel
- Ability to type 25 wpm
- CPR/First Aid Certification
- Willingness to obtain CPR/First Aid Certification within one year
- Ability to pass drug/alcohol testing
- Ability to pass criminal background check
- Valid driver's license
- Proof of auto liability insurance
- Acceptable motor vehicle driving record
- Ability to safely operate company vehicles
- Must be self-motivated
- Must be disciplined
- Must be able to prioritize and complete work assignments on a timely basis
- Must maintain strict confidentiality and judgment regarding privileged information
- Must have professional appearance
- Must have good personal hygiene
- Must be productive in a fast-paced environment
- Must maintain dependable work attendance
- Must have flexibility with assigned work schedules
- Must be sensitive to the needs of our Guests
- Must be able to utilize effective communication
- Must be able to utilize problem solving
- Must be able to utilize conflict management
- Must be able to utilize interpersonal skills
- Must be able to communicate effectively with Guests
- Must be able to communicate effectively with Hosts
- Must be able to utilize approved communication methods
- Must be able to comprehend instructions
- Must be able to retain information
- Must be able to perform duties consistent with creating a safe and secure environment for hosts and guests
- Must be flexible to handle frequent changes in priorities
- Must be open to new ideas
- Must be willing to learn new technology
- Must have the ability to remain calm
- Must have the ability to think quickly in high stress situations
- Must have an aptitude for handling emergency situations
- Position may require occasional to frequent lifting of up to 50 lbs
- Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours
- Position may require performing repetitive movements and tasks throughout the shift
- Position requires the ability to perform work tasks in varying weather conditions
- Position requires strong cognitive skills
- Position requires the ability to think critically
- Position requires the ability to solve problems
- Position requires the ability to process and retain information
- Position requires attention to detail
- Position requires the ability to communicate effectively using approved communication methods
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