Communications Officer - Dollywood Parks & Resorts - Part Time Seasonal

Job Summary

Required Qualifications

• •Must be at least 18 years old
• •High School Diploma or equivalent
• •Computer skills
• •Experience with Microsoft Word
• •Experience with Outlook
• •Experience with Excel
• •Must be able to type 25 wpm
• •CPR/First Aid Certification
• •Willingness to obtain CPR/First Aid Certification within one year
• •Ability to pass drug/alcohol testing
• •Ability to pass criminal background check
• •Valid driver's license
• •Proof of auto liability insurance
• •Acceptable motor vehicle driving record
• •Ability to safely operate company vehicles
• •Must be self-motivated
• •Must be disciplined
• •Must be able to prioritize and complete work assignments on a timely basis
• •Must maintain strict confidentiality and judgment regarding privileged information
• •Must have professional appearance
• •Must have good personal hygiene
• •Must be productive in a fast-paced environment
• •Must maintain dependable work attendance
• •Must have flexibility with assigned work schedules
• •Must be open to new ideas
• •Must be willing to learn new technology
• •Must have the ability to remain calm and think quickly in high stress situations
• •Must have an aptitude for handling emergency situations
• •Must be able to utilize effective communication
• •Must be able to utilize problem solving
• •Must be able to utilize conflict management
• •Must be able to utilize interpersonal skills
• •Must be able to communicate effectively with Guests and Hosts
• •Must be able to comprehend instructions
• •Must be able to retain information
• •Must be able to think critically
• •Must have attention to detail
• •Must be able to lift up to 50 lbs
• •Must be able to perform work tasks in varying weather conditions
• •Must be able to work in extreme cold
• •Must be able to work in extreme heat
• •Must be able to sit, stand, and/or walk for up to 13 hours
• •Must be able to perform repetitive movements and tasks throughout the shift
• •Must be able to handle frequent changes in priorities
• •Must be able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• •Must be able to act to meet guest needs within company guidelines
• •Must be able to collaborate with cross-functional teams
• •Must be able to foster open communication
• •Must be able to achieve shared goals
• •Must be able to plan, execute, and deliver projects ahead of schedule
• •Must be able to provide mutual support
• •Must be able to monitor multiple radios
• •Must be able to answer telephone lines
• •Must be able to answer radio traffic
• •Must be able to document all info into the CAD
• •Must be able to track and document the status, locations, and times of responders
• •Must be able to enter all info into CAD in a timely accurate manner
• •Must be able to prevent any liability to SMC in any potential future litigations
• •Must be able to dispatch Armed Security and Safety
• •Must be able to relay the correct location
• •Must be able to provide all Safety Critical details of the call
• •Must be able to identify Emergency and Non-Emergency calls for service
• •Must be able to prioritize accordingly
• •Must be able to make Safety Critical Decisions accurately and rapidly
• •Must be able to use good judgment
• •Must be able to remain calm in crisis situations
• •Must be able to monitor the alarm system
• •Must be able to dispatch the appropriate response
• •Must be able to monitor the weather radar
• •Must be able to ensure closure of specific attractions
• •Must be able to monitor email
• •Must be able to monitor Group Me
• •Must be able to monitor operational and Security/Safety Concerns
• •Must be able to enter work orders to Maintenance
• •Must be able to coordinate response for outside agencies
• •Must be able to contact or alert guests and hosts
• •Must be able to contact hosts and PICs on the park
• •Must be able to relay pertinent information
• •Must be able to work in a fast-paced environment which can change at any time
• •Must be able to be flexible to handle frequent changes in priorities
• •Must be able to communicate in accordance with FCC regulations
• •Must be able to display and live out Lead with Love qualities
• •Must be patient
• •Must be kind
• •Must be trusting
• •Must be unselfish
• •Must be truthful
• •Must be forgiving
• •Must be dedicated
• •Must be accountable
• •Must be curious learner
• •Must be innovator
• •Must be administrator
• •Must be detail driver
• •Must be mentor
• •Must be motivator
• •Must be able to safely operate company vehicles according to company policy