Communications Manager, Merchant Announcements
HybridLondon, England, United Kingdom
Job Summary
Lead end-to-end coordination of hero merchant announcements, managing timelines from initial brief through publication while aligning stakeholders across Commercial, Brand, and Creative. Own the pipeline of upcoming stories, prioritizing by commercial impact and ensuring a steady flow of high-profile payment industry narratives. Draft PR and social copy with commercial relevance, then brief channel owners across PR, social, and owned media to guarantee consistent execution. Build strong relationships with account managers, regional marketing leads, and merchants to anticipate blockers and maintain project momentum. Track KPIs including PR hits, social impressions, and share of voice to present performance to senior stakeholders. Continuously evaluate and improve the programme by refining briefing templates, approval workflows, and partner engagement strategies.
Required Qualifications
- Experience in communications, content, or PR
- exposure to B2B or fintech environments
- track record of managing complex, multi-stakeholder announcements
- AI-fluent
- Strong writing skills across formats
- ability to move fluently between a press release and a LinkedIn caption
- Sharp attention to detail
- accuracy in copy that will carry a merchant's name publicly
Desired Qualifications
- You care deeply about your work
- You welcome constructive criticism
- You're not an island
- You think in systems
- You can anticipate the ripple effects small and large changes will have on the brand experience
- You highly prize being accountable
- You take ownership for every action
- You share faults and failures
- You strive for better
- You build trust
- You're self motivated
- You can work independently
- You love learning
- You're excited to grow and learn
- You're ready to grow and make a difference
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