Communications, Content & Internal Events – Senior Manager
On-sitePalo Alto, California, United States
Job Summary
Lead the planning and execution of high-impact internal events, executive-ready content, and companywide communications that align with Uniphore's strategy and culture. Own the creation of polished presentations, email campaigns, and digital assets while leveraging AI tools to streamline workflows and maintain brand consistency. Design cohesive event journeys from pre-event communications to post-event follow-up, managing vendors, speakers, and logistics for in-person, virtual, and hybrid experiences. Drive the intranet and knowledge base program, including content strategy, information architecture, and cross-functional workstreams to ensure a seamless employee experience. Track budgets, metrics, and deliverables to measure engagement and reinforce organizational values.
Required Qualifications
- AI expertise and experience required, including practical fluency with AI tools and platforms (e.g., generative AI, MCP-integrated tools) to support content creation, communications and workflow efficiency
- Bachelor's degree in communications, public relations, journalism, marketing, English, event management, hospitality, business or related field is preferred. Or eight (8) years of related work experience
- 5+ years of related experience in internal and/or corporate communications, content development, event management or a blend of both
- Excellent oral, written and interpersonal communication skills
- Demonstrated ability to develop high-quality decks/presentations, communication plans, coordinate interviews/stakeholders, develop key messages and track KPIs
- Strong project/program management skills with the ability to manage multiple concurrent projects in a deadline-driven environment
- Experience building and leading intranet, knowledge base, or content management programs, including running cross-functional workstreams to define approach, ownership and governance
- Proficient using PowerPoint and Microsoft O365 suite
- Ability to handle sensitive information with the utmost discretion
- Ability to collaborate cross functionally and build relationships at all levels of the organization and across business functions, establish credibility and act as a trusted partner
- Experience with complex, high-visibility internal events and/or large-scale meetings (multi-session, multi-stakeholder, tight production timelines)
- Experience with event technology platforms (e.g., registration tools / mobile event apps)
- Strong design sensibility and experience producing executive-ready presentations and communications assets
- Experience with video content planning/production for internal communications or event programming
Desired Qualifications
- Bachelor's degree in communications, public relations, journalism, marketing, English, event management, hospitality, business or related field is preferred
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