Communication Technician II
$81,723–$81,723 year
On-siteIllinois, United States
Job Summary
Monitor, diagnose, and repair communications voice equipment and software across University of Chicago and UChicago Medical Center sites. Perform routine preventive maintenance, install equipment to board level, and troubleshoot carrier-related digital and analog circuit issues. Respond to customer inquiries, enter tickets in ServiceNow, and coordinate with vendors and engineers for access and repairs. Provide coverage for remote sites including Ingalls and Northwest Indiana while maintaining inventory levels and documenting all maintenance activities. Assist new technicians in training and guide them through proficiency growth in voice systems.
Required Qualifications
- High school diploma or GED
- Associates degree in electronics or related field
- Graduate of a technical school
- Minimum three years of experience troubleshooting and resolving issues with voice communications infrastructure, including voice gateways, carrier circuits, and DMARC's
- I.B.E.W. Local 134 Communications Technicians in good standing with the union
- Valid driver's license
- Demonstrated knowledge of digital and analog circuitry and data transmission technologies
- Proficiency in using basic computer hardware, software, and communications test equipment, including transmission test sets, digital multimeters, tone/pulse linesman test sets, traceable tone-tone generators, tone tracers, remote maintenance terminals, time domain reflectometers (TDR), optical test equipment, and DS1/DS3 test equipment
- Proficiency with Microsoft Office applications
- Experience using ServiceNow or a comparable IT Service Management (ITSM) platform
- Ability to lift, carry, push, or pull equipment and materials weighing up to 25 pounds
Desired Qualifications
- Background in academic and/or healthcare environments
- Familiar with Cisco Unified Communications Manager and Cisco Unity technologies to troubleshoot and resolve service issues
- Familiar with Cisco UCCX-related technologies, call center, including Finesse for troubleshooting agent issues
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