Communication Specialist - Cleveland
On-siteCleveland, Ohio, United States
Job Summary
Coordinate communication between dispatchers and facilities to ensure timely and accurate responses to service requests for ambulance transports. Receive, assimilate, and record caller information accurately into the system while notifying callers of any transport delays upon request. Operate computers, software, and multi-line phone systems to manage high-stress situations and transition between tasks with attention to detail. Work varying shifts, including Saturdays, Sundays, and holidays, within a 24/7/365 operational environment. Utilize AI-powered technology and state-of-the-art dispatch centers to support efficient, reliable interfacility ambulance patient transportation for healthcare partners.
Required Qualifications
- Minimum of a high school diploma or equivalent
- Knowledge of medical terminology
- Proficiency in spelling and writing English
- Strong communication skills and ability to work in a team environment
- Ability to deal with high stress situations
- Customer service experience
- Working knowledge and proficiency of electronic communication
- Able to quickly manage and transition between various tasks while maintaining attention to detail
- Self-confidence, emotional stability, good judgment, and tolerance for high stress
- Possess good verbal communication skills
- Ability to handle adverse situations effectively
- Must be able to sit for long periods of time
- Must be able to hear well
- Must be able to speak, write, and understand English fluently
- Flexible as to work schedule and able to work varying shifts, including Saturdays, Sundays, and holidays
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