Communication Desk Assistant 3
On-siteLithia Springs, Georgia, United States
Job Summary
Initiate and maintain communication with internal customers, including Transmission Maintenance Centers, supervision, and system operators. Communicate with external partners during routine operations and system events while answering calls from field personnel entering and exiting substations. Accurately enter field personnel information and operational activity into designated databases and track system events involving transmission lines and equipment. Assist Transmission Power System Coordinators with developing, reviewing, and correcting outage reports, and maintain accurate records of transmission system outages and events. Perform administrative and clerical duties to support control center operations while following established communication, documentation, safety, and operating procedures.
Required Qualifications
- High School Diploma or equivalent
- Strong verbal and written communication skills
- Strong organizational and problem-solving abilities
- Ability to make sound decisions and manage multiple tasks simultaneously
- Strong attention to detail and accuracy
- Ability to work independently as well as effectively within a team
- Proficiency with Microsoft Office and Windows-based applications
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Microsoft PowerPoint
- Microsoft Access
- Ability to communicate professionally with field personnel, operations staff, supervision, and external partners
- Ability to accurately document and communicate information during routine and emergency situations
Desired Qualifications
- College Degree
- Associate's or Bachelor's degree
- Previous experience working in an electric utility or power industry environment
- Field experience involving electric power generation
- Field experience involving transmission operations or maintenance
- Field experience involving transmission line construction
- Field experience involving substation construction or maintenance
- Familiarity with electrical fundamentals
- Knowledge of transmission or control center operations
- Experience maintaining outage reports, operational logs, or system-event records
- Previous experience in a dispatch, operations, communication desk, control center, or similar environment
- Knowledge of electrical systems, transmission operations, or substation environments
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