COMMUNICATION CENTER SPECIALIST I (Admin Center - Traverse City, MI)
$37,045–$46,322 year
On-siteTraverse City, Michigan, United States
Job Summary
Respond to member inquiries and resolve issues through phone, video, and digital channels while processing transactions including deposits, withdrawals, and loan payments. Provide accurate information regarding accounts, products, and services, and assist with forms related to disputes, wires, and account changes. Research and resolve account discrepancies, escalate complex concerns to leadership, and identify member needs to recommend appropriate products and support cross-selling efforts. Ensure all work adheres to regulatory requirements, maintain accurate records, and collaborate with team members to meet department goals.
Required Qualifications
- High school diploma or equivalent
- Spanish-English bilingual proficiency
Desired Qualifications
- Customer service experience
- Financial institution experience
- Understanding of customer service principles and member-focused support
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Attention to detail and accuracy in transactions
- Problem-solving and critical thinking abilities
- Basic math and computer skills
- Ability to operate phone systems and business applications
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