Commercial Vehicle Service Advisor
On-siteWinter Garden, Florida, United States
Job Summary
Coordinate repairs, prepare estimates, and manage work orders while serving as the primary liaison between customers, technicians, vendors, and insurance representatives. Assess customer needs, recommend services, and maintain ongoing communication to provide updates on status, timelines, and approvals. Create, manage, and close service work orders, ensuring all required documentation and authorizations are obtained. Prepare detailed repair estimates including labor, parts, and materials, then coordinate with Parts personnel to source and assign components. Review completed work orders for accuracy prior to billing, finalize invoices, and resolve discrepancies related to labor hours or parts usage. Collaborate with insurance adjusters to obtain approvals and support claims-related repairs, while tracking job data to support operational decision-making. Ensure compliance with safety procedures and company policies throughout the repair process.
Required Qualifications
- High School Diploma or equivalent
- Valid driver's license
Desired Qualifications
- Previous experience as a Service Writer, Service Advisor, Collision Estimator, Service Coordinator, or similar role within the transportation, commercial vehicle, automotive, collision, or fleet maintenance industry
- Experience preparing estimates, managing work orders, and coordinating repair activities
- Familiarity with Microsoft Office and service management software systems
- Experience working in a fast-paced environment with multiple priorities and competing deadlines
- Strong customer service and interpersonal communication skills
- Ability to manage multiple projects and priorities simultaneously
- Strong organizational and time management skills
- Detail-oriented with strong analytical and problem-solving abilities
- Ability to interpret technical information and communicate effectively with customers
- Effective collaboration with technicians, vendors, insurance representatives, and internal stakeholders
- Proficiency with computers, service management systems, and business software applications
- Proactive approach to issue resolution and continuous improvement
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