Commercial Services Rep I
On-siteCincinnati, Ohio, United States
Cincinnati, Ohio, United StatesOn-siteFull TimeHigh School Or EquivalentEnterprise
Full TimeHigh School Or EquivalentEnterprise
Job Summary
Handle customer interactions via phone or email for Premier and Core clients, serving as the main point of contact for this segment. Provide initial support for Commercial Products including Wire, ACH, Customer Statements, Healthcare, Lockbox, Vault Services, Go-ID, Copy Requests, and Balance Inquiry. Answer customer questions, solve problems, and route escalations to appropriate departments while accurately entering data into the CRM application. Adhere to call center standards for quality, schedule adherence, and performance goals.
Required Qualifications
- High school education or equivalent
- Must be able to perform data entry
- Basic computer skills
- Excellent telephone communication skills
- Must be able, and willing to learn about Bank products and services
- Good problem solving skills
- Must be able to lift or move up to 10 lbs
Desired Qualifications
- Minimum two (2) years of previous customer service or commercial experience
- Knowledge of banking products and procedures
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