Commercial Service Manager
$31,200–$31,200 year
On-siteSaint Augustine, Florida, United States
Job Summary
Oversee technician recruiting, hiring, training, coaching, and accountability to maximize staff retention and service quality. Recruit residential and commercial pest, termite, specialty, and lawn technicians while reviewing performance via ride-alongs and audits. Respond to customer concerns, fill staffing gaps, monitor branch scheduling, and ensure safety standards and regulatory compliance. Maintain inventory levels of control products and manage service cost controls. Requires valid driver's license, ability to travel 100% within territory, and flexibility for extended hours and on-call rotation. Full-time role with benefits starting day one for Rentokil family members.
Required Qualifications
- High school diploma (or GED)
- Maintain licenses/certificates as required by federal, state, and/or local regulations
- Maintain valid driver's license
- Ability to tolerate a variety of environmental conditions, including seasonal weather (extreme heat/cold)
- Flexibility with working hours, including some evening and weekend work, a rotating on-call schedule, and extended (50-60 hours/wk) schedule during peak season
- Travel up to 100% of time within assigned territory(s)
- Ability to effectively lead and motivate others
- Good aptitude for basic/intermediate math, for calculations related to sales/service
- Strong communication skills (verbal, written, presenting)
- Ability to build rapport easily and establish trust with customers and employees
- Ability to solve problems and identify practical solutions
- Healthy vision to perform detail-oriented activities at distances close to the eyes or within arm's reach
- Ability to operate a motor vehicle safely
- Ability to ensure vehicle and other equipment is maintained and kept clean
- Ability to wear personal protective equipment, including OSHA-compliant respirators
- Ability to move up to 20 lbs by lifting, carrying, pushing, pulling, or repositioning objects
- Ability to sit, climb, balancing, stooping, kneeling, crouching, and crawling
- Ability to work in damp and/or dusty locations, confined spaces, narrow aisles, or passageways
- Ability to go up and down stairs, ladders, scaffolding, ramps, and poles
- Ability to ensure safety standards are met or exceeded and that all operations are in regulatory compliance
- Ability to monitor and maintain inventory levels of pest / termite control and home services products
- Ability to respond diligently and compassionately to customer concerns
- Ability to fill in periodically on customer appointments to help close any temporary staffing gaps
- Ability to monitor branch scheduling and ensure customer appointments are completed efficiently and effectively
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