Commercial Service Dispatcher

Plan, organize, and prioritize daily, weekly, and monthly service and maintenance schedules; assign and dispatch work orders to maximize efficiency and profitability. Serve as the primary point of contact between customers and service technicians, responding to service requests via phone, email, and internal teams while coordinating expectations. Match technician skill sets, geographic coverage, and availability to service needs using real-time dispatch boards and GPS tracking systems. Track technician status and job progress, process completed work orders, and follow up on incomplete or pending parts-related work. Coordinate parts and materials ordering, ensure readiness prior to dispatch, enter service documentation, handle overflow service calls, and perform other assigned duties as needed.