Commercial Renewals Manager
HybridManila, Metro Manila, Philippines
Job Summary
Manage and renew customer contracts across APJ to ensure retention and revenue growth by building strong relationships, addressing concerns, and negotiating favorable terms. Analyze data to identify renewal risks and opportunities, then develop strategic plans tailored to each customer's unique requirements including pricing and product offerings. Collaborate with sales, customer success, and legal teams to align on account strategies, resolve issues, and execute seamless renewal processes while forecasting short and long-term renewal trends. Prepare compelling sales presentations to articulate value and handle objections tactfully. Work within a hybrid schedule, occasionally attending global meetings outside local office hours to support team initiatives.
Required Qualifications
- Experience in renewals, customer success, sales, account management or equivalent customer facing role
- Comfort negotiating complex license agreements
- Experience working with customers across APJ including Australia, Japan, Singapore, and Korea
- Ability to tactfully close deals with a high degree of integrity and independence
- Highly organized with strong attention to detail
- Strong oral, written and presentation skills
- Ability to organize, prioritize, complete activities and meet deadlines on a daily basis
- Requires the ability to manage several concurrent renewals at once, as well as working with internal teams and role based activities
- Ability to manage the spikes in workload related to end of quarters
- Experience recording information in CRM systems
- Team player who enjoys assisting where needed and finding ways to help
- High activity level, enthusiastic, self-motivated, tenacious
- Proven influencer and negotiator
- Someone who is focused on continuous improvement
- Ability to maintain enablement as Okta continues to evolve and change
- Flexibility to occasionally attend global meetings, training, kick offs as well as other things
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