Commercial Operations Manager
HybridLondon, England, United Kingdom
Job Summary
Develop and maintain customer rollout playbooks from onboarding to value delivery while building and curating an internal knowledge base of engagement insights. Establish repeatable processes, templates, and workflows that drive operational excellence, then track and coordinate cross-functional workstreams to ensure nothing falls through the cracks. Distil patterns across engagements into structured recommendations that improve future rollouts and support co-founders with critical operational and finance priorities. This role pairs sharp organisational instincts with intellectual curiosity within a category-defining startup transforming how industrial companies operate and compete.
Required Qualifications
- 3–5 years in operations, project management, knowledge management, or a similar structure-bringing role
- Exceptional organisational skills and high attention to detail, without losing the bigger picture
- Strong written communication — you document processes clearly and concisely
- A proactive, ownership-driven mindset
- Comfort working across teams and seniority levels, including with founders
Desired Qualifications
- German language is a plus
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