Commercial Operations Manager
On-siteHong Kong, Hong Kong
Job Summary
Build and maintain a single source of truth for commercial data by consolidating scattered inputs across sales, finance, and production into structured reporting layers. Own dashboards and executive scorecards that surface pipeline health, revenue attainment, and margin while partnering with tech teams to translate requirements into executable specs. Consolidate weighted forecasts across regions to produce monthly and quarterly views of target versus actual, variance, and trajectory. Streamline operational workflows including approvals, vendor payments, and invoice tracking to identify friction points and drive process improvements. Manage the global asset library, client newsletters, and enablement collateral while acting as the bridge between Commercial, Finance, Product, and Production. Anticipate operational bottlenecks and surface risks with clear framing and recommended actions to the SVP of Commercial.
Required Qualifications
- 5+ years of experience in Revenue Operations, Sales Operations, Commercial Operations, or a similar cross-functional operator role, ideally in media, agency, or consumer brand environments.
- Bachelor's degree in Business, Finance, Economics, or related disciplines.
- Strong data literacy: comfortable interrogating data across systems, spotting inconsistencies, and structuring information for reporting purposes.
- Familiarity with dashboarding and BI tools (e.g. Looker Studio, Power BI, Tableau, or equivalent); no requirement to build from scratch, but able to specify, review, and iterate on outputs.
- Working understanding of how CRM, finance, and project management systems typically connect, and the ability to hold your own in conversations with technical teams.
- Proven ability to translate commercial requirements into clear specifications for technical execution.
- Track record of driving process improvement and operational discipline in fast-moving commercial environments.
- Excellent stakeholder management skills across sales, finance, and operational functions; comfortable working with senior leadership.
- Highly organised, with strong attention to detail and the ability to manage multiple parallel workstreams.
- Fluent English essential
Desired Qualifications
- additional Asian languages a plus.
- Experience in media, publishing, digital commerce, or creative agency environments.
- Familiarity with AI-assisted tooling for reporting and workflow automation.
- Experience supporting or partnering with a global commercial function across multiple time zones.
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