Commercial Operations Analyst
On-siteRiyadh, Riyadh Region, Saudi Arabia
Job Summary
Manage and maintain Salesforce configuration, including users, profiles, permission sets, roles, workflows, validation rules, page layouts, and record types. Administer data imports, updates, cleansing, and deduplication to ensure data accuracy and reliability. Monitor system usage, adoption, and performance; proactively identify areas for improvement. Act as the primary point of contact for Salesforce-related questions, issues, and enhancements. Translate business requirements into scalable Salesforce solutions. Build and maintain reports and dashboards to support sales performance and executive reporting. Ensure adherence to Salesforce best practices, security standards, and data governance policies. Create and maintain user documentation, training materials, and process guides. Support onboarding and ongoing training for Salesforce users. Fluency in both written and spoken English and Arabic is required.
Required Qualifications
- 1-3 years of hands-on Salesforce experience (Sales Cloud)
- Salesforce Administrator Certification is required or in progress
- Must be fluent in both written and spoken English and Arabic
Desired Qualifications
- Demonstrable experience in driving user adoption of a system or platform
- Experience supporting Marketing, Sales and Customer Success teams
- Knowledge of Revenue Cloud
- Advanced Salesforce certifications (e.g., Advanced Administrator)
- Experience working in a scaling or fast-paced environment
- Understanding of Salesforce data model, security, and reporting
- Technical troubleshooting and analytical thinking
- Deep understanding of GTM (Sales, Marketing, CS) processes
- Data governance and quality management
- Ability to work independently and in partnership with GTM teams
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