Commercial Operation Specialist m/f/d (R-19460)
On-siteFrankfurt am Main, Hesse, Germany
Job Summary
Manage lead processes in DACH by qualifying, valuing, and assigning incoming leads to optimize the sales funnel and maximize opportunities. Coordinate lead distribution across the sales organization, produce activity summaries for regional management, and create order forms. Support sales leaders by collaborating on CRM standards, harmonizing flows, and tracking product launch to-do lists within the OTI workstream. Execute against detailed delivery plans using Salesforce, Jira, and AI automation tools like Copilot and Power Automate. Operate effectively across departments and country organizations with fluency in German and English.
Required Qualifications
- Experience using AI tools – Copilot, agent creation, and Power Automate/automation tools
- Highly driven, self-starter who is focused and committed
- Proven ability to work independently as well as part of a team, with flexibility to adapt and manage change effectively in an ever changing environment
- Proficiency in CRM software (e.g. Salesforce) and Microsoft Office Suite skills
- Ability to operate in a high-velocity, metrics-driven sales organization
- Excellent verbal communication and interpersonal skills
- Flexibility and efficiency in handling multiple sales lead sources in parallel, with a structured and prioritized approach
- Commercial awareness — understands business flows and demonstrates a detailed understanding of the impact of technology on business processes and results
- Ability to execute against a detailed delivery plan
- Ability to work effectively across and with different departments and country organizations
- Experience working with Salesforce systems and workflows
- Experience using Jira – able to create clear, solid ticket content
- Speaking German and English fluently
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