Commercial Operation Manager
On-siteSeoul, Seoul, South Korea
Job Summary
Manage the integrated operation of Customer Service and Supply Chain Management, overseeing end-to-end processes from order entry through sourcing, customs, and outbound shipment. Directly lead the CS and SCM team while handling pre-shipment steps, RMA transactions, and post-shipment inquiries. Execute inbound sourcing, import compliance, and customs clearance, and oversee outbound inventory, logistics, and 3PL operations. Drive SOP improvements and KPI management in close coordination with Sales, Finance, and dealers. Requires hands-on experience in both inbound and outbound SCM, people management, and regulatory compliance. Reports to HQ with fluent English skills.
Required Qualifications
- Hands-on experience in BOTH SCM Inbound (sourcing/import/customs) and Outbound (inventory/logistics/shipment)
- People management (direct team leadership) experience
- Understanding of import/customs and compliance (product registration, CCA Review, KC certification, HS Code, etc.)
- Bachelor's degree or above (engineering / chemistry / environmental, or business / logistics related)
- 8+ years across CS and SCM, including supervisory / managerial responsibility
- ERP experience
- Oracle
- Fluent English (written & verbal) for global reporting, documentation and HQ communication
- Strong communication and coordination across Sales, dealers, Service and Finance
- sound problem-solving under pressure
Desired Qualifications
- Master's degree or professional certification in SCM / logistics
- experience in a multinational (matrix) organization
- 3PL / forwarder management and inventory-optimization (Aged / E&O) experience
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