Commercial & Operation Analyst - New Vertical
$35,000–$45,000 year
On-siteMilan, Lombardy, Italy
Job Summary
Build reporting and analyses to monitor business performance, identify gaps and opportunities, and provide insights to guide decisions. Translate commercial priorities into structured plans and performance frameworks, then develop tools and processes that enable consistent execution across teams. Coordinate operational delivery of cross-functional initiatives while tracking budgets and business impact. This individual-contributor role requires strong analytical skills, advanced Excel or SQL proficiency, and familiarity with AI tools for data transformation. Fluency in Italian and English is essential for this position within Deliveroo's New Verticals Italy team, which is now part of DoorDash.
Required Qualifications
- Strong analytical skills and confidence working with large datasets
- Advanced Excel or Google Sheets skills
- Familiarity with leveraging AI tools (e.g., ChatGPT/Claude) to speed up data transformation, automate routines, and extract fast insights
- An innovative mindset with a passion for integrating emerging AI-driven tools into daily operational workflows
- Experience in Commercial Operations, Sales Operations, Business Operations, Strategy & Operations, consulting or a similarly analytical and execution-focused role
- Strong commercial judgement and a solid understanding of growth drivers and unit economics
- Ability to translate complex data into clear dashboards, actionable insights and compelling presentations for both operational teams and senior stakeholders
- A hands-on and detail-oriented approach
- The ability to understand the broader business question
- The ability to prioritise high-impact work
- The ability to operate autonomously in a fast-moving environment
- Fluency in Italian and English
- Must be based in Milan
Desired Qualifications
- SQL and business-intelligence tools
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