Commercial Mortgage System Support
On-site · Addison, Texas, United States
Job Summary
Commercial Mortgage System Support team member to provide high-quality loan servicing software system support and consulting, to help disentangle the commercial mortgage process for our clients. Communicate with customers via phone calls and email in a fast-paced environment, train FICS customers to use the FICS software, perform FICS product webinars, and participate in testing the software for quality assurance. Requires 1-2 years of experience in the commercial mortgage loan servicing industry and knowledge of escrow administration, asset management, cash management, investor reporting, and IRS reporting. Must have exceptional verbal and written communication, strong interpersonal and presentation skills, and technical proficiency in learning robust software systems. Ability to travel across the U.S., when needed.
Required Qualifications
- 1-2 years of experience in the commercial mortgage loan servicing industry
- Solid understanding of commercial mortgage loan servicing
- Knowledge of escrow administration, asset management, cash management, investor reporting, and/or IRS reporting is a plus
- Exceptional verbal and written communication skills
- Excellent interpersonal and presentation skills
- Eagerness to learn
- Technical proficiency in learning robust software systems
- Natural problem-solving skills
- Ability to travel across the U.S., when needed
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