Commercial Loan Servicing Analyst (77246)

Job Summary

Required Qualifications

• •Associate's degree in Business, Finance, Accounting, Banking, or a related field
• •Minimum 10 years of experience in commercial loan servicing, loan operations, commercial banking, or a related financial services role
• •Demonstrated knowledge of commercial lending products and loan servicing processes
• •Experience in analyzing complex data, and processes to identify issues, and recommend solutions
• •Strong understanding of commercial loan documentation, servicing practices, and regulatory requirements
• •Good working knowledge of core systems as well as data processing systems required (COCC, Encompass, Salesforce)
• •Proficient in Microsoft 365 Suite products including, but not limited to Excel, Word, Outlook, Teams, and Sharepoint
• •Smart Phone - To enable the MFA (Multi Factor Authentication) facilitating access to MSB systems
• •Access to a reliable internet connection with adequate bandwidth to join Teams and other video calls
• •Dedicated workspace that is free from distraction and provides adequate light to be regularly visible on video calls
• •Seasoned organizational, planning, and time management skills
• •Detail-oriented, with the ability to balance a high number of competing projects and related tasks
• •Advanced independent critical thinking and problem-solving skills
• •Natural leader with professional and positive communication (written & verbal) and well-developed interpersonal skills, ethics, and cultural awareness
• •Ability to multi-task, organize, work independently, accomplish tasks, and meet deadlines despite frequent interruptions in a fast-paced environment while maintaining attention to detail
• •Goal-driven and solution-oriented
• •Drive for continuous improvement and willingness to speak up to identify inefficient processes and propose effective solutions
• •Strong ability to leverage technology solutions to solve problems and meet ever-changing business requirements
• •Ability to speak and effectively present/communicate information and respond to questions from customers, groups of managers, vendors, and other employees
• •Ability to define problems, collect data, establish facts, and draw valid conclusions
• •Ability to read, analyze, and interpret a variety of documents such as standard Mortgage and Note, Post-closing Documents and Modifications
• •Ability to exchange accurate information regarding banking products, bank accounts & transactions
• •Ability to use judgment and discretion in decision making situations
• •Ability to interpret and follow all Bank policies and procedures
• •Ability to write/create reports, and business correspondence
• •Ability to maintain regular and reliable attendance
• •Ability to exercise discretion and sound judgment when handling sensitive and confidential information
• •Ability to adhere to all Bank policies, procedures, service standards, and core values
• •Ability to complete all required training and continuing education assignments
• •Ability to work independently while maintaining effective communication and coordination with all stakeholders
• •Ability to interact professionally with employees, customers, auditors, and vendors
• •Ability to contribute effectively as a team member
• •Ability to perform quality work within established deadlines
• •Ability to ensure accuracy of loan records, system data, and supporting documentation
• •Ability to process and verify commercial loan maintenance transactions
• •Ability to monitor and maintain loan servicing records related to participation loans, syndicated credits, investor-owned loans, and purchased or sold loan relationships
• •Ability to ensure all loan boarding, maintenance, and servicing activities comply with applicable regulations, investor requirements, and Bank policies
• •Ability to engage in timely QC and booking of new commercial loans
• •Ability to analyze servicing data to identify trends, discrepancies, operational risks, and opportunities for process improvements
• •Ability to review loan servicing reports and exception reports to ensure timely resolution of outstanding items
• •Ability to research and resolve complex servicing issues, system exceptions, payment discrepancies, and customer inquiries
• •Ability to assist with the monitoring and reporting of past-due commercial loans and non-performing assets
• •Ability to monitor and maintain property tax, flood insurance, hazard insurance, and other collateral-related requirements
• •Ability to coordinate annual insurance reviews and follow-up activities to ensure proper collateral protection
• •Ability to research and resolve escrow discrepancies and servicing exceptions
• •Ability to serve as a key point of contact for commercial borrowers, relationship managers, attorneys, title companies, and other internal and external stakeholders
• •Ability to provide professional and responsive service while researching and resolving customer concerns and servicing requests
• •Ability to support Commercial Banking personnel with servicing inquiries, loan information requests, and operational guidance
• •Ability to build strong working relationships across departments to facilitate efficient servicing operations and issue resolution
• •Ability to prepare, maintain, and analyze servicing reports written and generated out of iDashboard, Crystal Reports, Power BI, and various vendor sites
• •Ability to assist with regulatory and internal reporting requirements related to the commercial loan portfolio
• •Ability to ensure compliance with flood regulations, Fair Lending, and other applicable regulatory requirements
• •Ability to remain current on regulatory changes, industry trends, and servicing best practices affecting commercial loan operations
• •Ability to assist with system testing, data mapping, software upgrades, and implementation of new servicing processes and technologies
• •Ability to recommend procedural improvements that enhance operational efficiency, customer service, and regulatory compliance
• •Ability to assist internal, external, and regulatory auditors by providing requested documentation and responding to servicing-related inquiries
• •Ability to effectively prioritize, organize, and complete work independently
• •Ability to identify potential operational issues and proactively implement solutions before they impact customers or internal stakeholders
• •Ability to exercise discretion and sound judgment when handling sensitive and confidential information
• •Ability to adhere to all Bank policies, procedures, service standards, and core values
• •Ability to maintain regular and reliable attendance
• •Ability to ensure compliance with all regulatory requirements, including BSA, AML, and internal operational risk controls
• •Ability to complete all required training and continuing education assignments
• •Ability to perform other duties and special projects as assigned
• •Ability to work with limited supervision while managing multiple competing priorities and deadlines
• •Ability to serve as a subject matter expert in commercial loan servicing processes, systems, and regulatory requirements
• •Ability to frequently interact with Commercial Banking Officers, Credit Administration, Loan Operations, auditors, customers, attorneys, and external service providers
• •Ability to function independently in the administration and servicing of commercial loan portfolios
• •Ability to exercise sound judgment in researching, analyzing, and resolving complex servicing issues and customer concerns
• •Ability to contribute to departmental decisions, process improvements, and strategic initiatives through analytical insight and operational expertise
• •Ability to mentor less experienced team members
• •Ability to support cross-training initiatives to ensure operational continuity and adequate departmental coverage
• •Ability to participate in department projects and strategic initiatives designed to enhance operational effectiveness and customer experience
• •Ability to recommend process improvements
• •Ability to support department initiatives
• •Ability to contribute to the Bank's sales and service culture
• •Ability to ensure the quality, compliance, and effectiveness of the Bank's commercial loan servicing operations
• •Ability to ensure exceptional service and adherence to all Bank policies, procedures, and regulatory requirements
• •Ability to maintain a high level of accuracy and customer service
• •Ability to manage multiple priorities
• •Ability to sound judgment
• •Ability to attention to detail
• •Ability to strong analytical skills
• •Ability to interact professionally with employees, customers, auditors, and vendors
• •Ability to contribute effectively as a team member
• •Ability to work independently while maintaining effective communication and coordination with all stakeholders
• •Ability to perform quality work within established deadlines
• •Ability to administer and maintain commercial loan portfolios
• •Ability to process and verify commercial loan maintenance transactions
• •Ability to monitor and maintain loan servicing records
• •Ability to ensure compliance with applicable regulations, investor requirements, and Bank policies
• •Ability to engage in timely QC and booking of new commercial loans
• •Ability to analyze servicing data to identify trends, discrepancies, operational risks, and opportunities for process improvements
• •Ability to review loan servicing reports and exception reports to ensure timely resolution of outstanding items
• •Ability to research and resolve complex servicing issues, system exceptions, payment discrepancies, and customer inquiries
• •Ability to assist with the monitoring and reporting of past-due commercial loans and non-performing assets
• •Ability to monitor and maintain property tax, flood insurance, hazard insurance, and other collateral-related requirements
• •Ability to coordinate annual insurance reviews and follow-up activities to ensure proper collateral protection
• •Ability to research and resolve escrow discrepancies and servicing exceptions
• •Ability to serve as a key point of contact for commercial borrowers, relationship managers, attorneys, title companies, and other internal and external stakeholders
• •Ability to provide professional and responsive service while researching and resolving customer concerns and servicing requests
• •Ability to support Commercial Banking personnel with servicing inquiries, loan information requests, and operational guidance
• •Ability to build strong working relationships across departments to facilitate efficient servicing operations and issue resolution
• •Ability to prepare, maintain, and analyze servicing reports written and generated out of iDashboard, Crystal Reports, Power BI, and various vendor sites
• •Ability to assist with regulatory and internal reporting requirements related to the commercial loan portfolio
• •Ability to ensure compliance with flood regulations, Fair Lending, and other applicable regulatory requirements
• •Ability to remain current on regulatory changes, industry trends, and servicing best practices affecting commercial loan operations
• •Ability to assist with system testing, data mapping, software upgrades, and implementation of new servicing processes and technologies
• •Ability to recommend procedural improvements that enhance operational efficiency, customer service, and regulatory compliance
• •Ability to assist internal, external, and regulatory auditors by providing requested documentation and responding to servicing-related inquiries
• •Ability to effectively prioritize, organize, and complete work independently
• •Ability to identify potential operational issues and proactively implement solutions before they impact customers or internal stakeholders
• •Ability to exercise discretion and sound judgment when handling sensitive and confidential information
• •Ability to adhere to all Bank policies, procedures, service standards, and core values
• •Ability to maintain regular and reliable attendance
• •Ability to ensure compliance with all regulatory requirements, including BSA, AML, and internal operational risk controls
• •Ability to complete all required training and continuing education assignments
• •Ability to perform other duties and special projects as assigned
• •Ability to work with limited supervision while managing multiple competing priorities and deadlines
• •Ability to serve as a subject matter expert in commercial loan servicing processes, systems, and regulatory requirements
• •Ability to frequently interact with Commercial Banking Officers, Credit Administration, Loan Operations, auditors, customers, attorneys, and external service providers
• •Ability to function independently in the administration and servicing of commercial loan portfolios
• •Ability to exercise sound judgment in researching, analyzing, and resolving complex servicing issues and customer concerns
• •Ability to contribute to departmental decisions, process improvements, and strategic initiatives through analytical insight and operational expertise
• •Ability to mentor less experienced team members
• •Ability to support cross-training initiatives to ensure operational continuity and adequate departmental coverage
• •Ability to participate in department projects and strategic initiatives designed to enhance operational effectiveness and customer experience
• •Ability to recommend process improvements
• •Ability to support department initiatives
• •Ability to contribute to the Bank's sales and service culture
• •Ability to ensure the quality, compliance, and effectiveness of the Bank's commercial loan servicing operations
• •Ability to ensure exceptional service and adherence to all Bank policies, procedures, and regulatory requirements
• •Ability to maintain a high level of accuracy and customer service
• •Ability to manage multiple priorities
• •Ability to sound judgment
• •Ability to attention to detail
• •Ability to strong analytical skills
• •Ability to interact professionally with employees, customers, auditors, and vendors
• •Ability to contribute effectively as a team member
• •Ability to work independently while maintaining effective communication and coordination with all stakeholders
• •Ability to perform quality work within established deadlines
• •Ability to administer and maintain commercial loan portfolios
• •Ability to process and verify commercial loan maintenance transactions
• •Ability to monitor and maintain loan servicing records
• •Ability to ensure compliance with applicable regulations, investor requirements, and Bank policies
• •Ability to engage in timely QC and booking of new commercial loans
• •Ability to analyze servicing data to identify trends, discrepancies, operational risks, and opportunities for process improvements
• •Ability to review loan servicing reports and exception reports to ensure timely resolution of outstanding items
• •Ability to research and resolve complex servicing issues, system exceptions, payment discrepancies, and customer inquiries
• •Ability to assist with the monitoring and reporting of past-due commercial loans and non-performing assets
• •Ability to monitor and maintain property tax, flood insurance, hazard insurance, and other collateral-related requirements
• •Ability to coordinate annual insurance reviews and follow-up activities to ensure proper collateral protection
• •Ability to research and resolve escrow discrepancies and servicing exceptions
• •Ability to serve as a key point of contact for commercial borrowers, relationship managers, attorneys, title companies, and other internal and external stakeholders
• •Ability to provide professional and responsive service while researching and resolving customer concerns and servicing requests
• •Ability to support Commercial Banking personnel with servicing inquiries, loan information requests, and operational guidance
• •Ability to build strong working relationships across departments to facilitate efficient servicing operations and issue resolution
• •Ability to prepare, maintain, and analyze servicing reports written and generated out of iDashboard, Crystal Reports, Power BI, and various vendor sites
• •Ability to assist with regulatory and internal reporting requirements related to the commercial loan portfolio
• •Ability to ensure compliance with flood regulations, Fair Lending, and other applicable regulatory requirements
• •Ability to remain current on regulatory changes, industry trends, and servicing best practices affecting commercial loan operations
• •Ability to assist with system testing, data mapping, software upgrades, and implementation of new servicing processes and technologies
• •Ability to recommend procedural improvements that enhance operational efficiency, customer service, and regulatory compliance
• •Ability to assist internal, external, and regulatory auditors by providing requested documentation and responding to servicing-related inquiries
• •Ability to effectively prioritize, organize, and complete work independently
• •Ability to identify potential operational issues and proactively implement solutions before they impact customers or internal stakeholders
• •Ability to exercise discretion and sound judgment when handling sensitive and confidential information
• •Ability to adhere to all Bank policies, procedures, service standards, and core values
• •Ability to maintain regular and reliable attendance
• •Ability to ensure compliance with all regulatory requirements, including BSA, AML, and internal operational risk controls
• •Ability to complete all required training and continuing education assignments
• •Ability to perform other duties and special projects as assigned
• •Ability to work with limited supervision while managing multiple competing priorities and deadlines
• •Ability to serve as a subject matter expert in commercial loan servicing processes, systems, and regulatory requirements
• •Ability to frequently interact with Commercial Banking Officers, Credit Administration, Loan Operations, auditors, customers, attorneys, and external service providers
• •Ability to function independently in the administration and servicing of commercial loan portfolios
• •Ability to exercise sound judgment in researching, analyzing, and resolving complex servicing issues and customer concerns
• •Ability to contribute to departmental decisions, process improvements, and strategic initiatives through analytical insight and operational expertise
• •Ability to mentor less experienced team members
• •Ability to support cross-training initiatives to ensure operational continuity and adequate departmental coverage
• •Ability to participate in department projects and strategic initiatives designed to enhance operational effectiveness and customer experience
• •Ability to recommend process improvements
• •Ability to support department initiatives
• •Ability to contribute to the Bank's sales and service culture
• •Ability to ensure the quality, compliance, and effectiveness of the Bank's commercial loan servicing operations
• •Ability to ensure exceptional service and adherence to all Bank policies, procedures, and regulatory requirements
• •Ability to maintain a high level of accuracy and customer service
• •Ability to manage multiple priorities
• •Ability to sound judgment
• •Ability to attention to detail
• •Ability to strong analytical skills
• •Ability to interact professionally with employees, customers, auditors, and vendors
• •Ability to contribute effectively as a team member
• •Ability to work independently while maintaining effective communication and coordination with all stakeholders
• •Ability to perform quality work within established deadlines
• •Ability to administer and maintain commercial loan portfolios
• •Ability to process and verify commercial loan maintenance transactions
• •Ability to monitor and maintain loan servicing records
• •Ability to ensure compliance with applicable regulations, investor requirements, and Bank policies
• •Ability to engage in timely QC and booking of new commercial loans
• •Ability to analyze servicing data to identify trends, discrepancies, operational risks, and opportunities for process improvements
• •Ability to review loan servicing reports and exception reports to ensure timely resolution of outstanding items
• •Ability to research and resolve complex servicing issues, system exceptions, payment discrepancies, and customer inquiries
• •Ability to assist with the monitoring and reporting of past-due commercial loans and non-performing assets
• •Ability to monitor and maintain property tax, flood insurance, hazard insurance, and other collateral-related requirements
• •Ability to coordinate annual insurance reviews and follow-up activities to ensure proper collateral protection
• •Ability to research and resolve escrow discrepancies and servicing exceptions
• •Ability to serve as a key point of contact for commercial borrowers, relationship managers, attorneys, title companies, and other internal and external stakeholders
• •Ability to provide professional and responsive service while researching and resolving customer concerns and servicing requests
• •Ability to support Commercial Banking personnel with servicing inquiries, loan information requests, and operational guidance
• •Ability to build strong working relationships across departments to facilitate efficient servicing operations and issue resolution
• •Ability to prepare, maintain, and analyze servicing reports written and generated out of iDashboard, Crystal Reports, Power BI, and various vendor sites
• •Ability to assist with regulatory and internal reporting requirements related to the commercial loan portfolio
• •Ability to ensure compliance with flood regulations, Fair Lending, and other applicable regulatory requirements
• •Ability to remain current on regulatory changes, industry trends, and servicing best practices affecting commercial loan operations
• •Ability to assist with system testing, data mapping, software upgrades, and implementation of new servicing processes and technologies
• •Ability to recommend procedural improvements that enhance operational efficiency, customer service, and regulatory compliance
• •Ability to assist internal, external, and regulatory auditors by providing requested documentation and responding to servicing-related inquiries