Commercial Loan Assistant II
On-siteFrisco, Texas, United States
Job Summary
Commercial Loan Assistant II responsible for delivering exceptional customer service while supporting commercial loan processing and administration. Performs loan documentation, closing coordination, funding, loan applications, and data entry, ensuring accuracy of vesting, legal descriptions, signatures, and associated documents. Supports loan officers with administrative tasks, prepares lease and loan-related worksheets, manages wire transfers and line of credit activity, tracks deferrals and participation loans, and assists with compliance, file maintenance, and customer communications. Maintains professional presentation, adheres to policies, and collaborates with teammates to provide comprehensive banking services.
Required Qualifications
- Explains, promotes, and sells bank products and services as appropriate based on individual customer needs.
- Supports First United’s strong relationship banking culture through on-going customer contact, exceptional customer service, and superior product knowledge.
- Provides administrative support to the loan officer including closing, funding and booking loans, preparing loan worksheets, collecting and ordering necessary documents such as flood certificates, title work, and appraisals.
- Assists customers in filling out loan and/or credit applications.
- Updates loan information in computer.
- Ensures that loan files contain documents with proper signature, dates, and other relevant data.
- Assembles and verifies accuracy of loan documentation by checking documents for proper vesting, legal descriptions, closing dates, and signatures.
- Prepares and monitors line of credit advances.
- Prepares and sends wire forms to Wire Department for wires requested by customers, for participation loans, and loan funding.
- Handles advances and pay downs on floor plan line of credit.
- Monitors and maintains sold and bought participation loans.
- Prepares and closes deferrals.
- Provides assistance to the loan officer with exception reports.
- Coordinates loan closings.
- Gathers and sends all necessary information to CSR to open and make changes to customer accounts.
- Answers telephone inquires and written inquires concerning loan processing and account information.
- Receives and posts loan payments.
- Prepares and mails past due letters and collection letters.
- Provides NADA values for customers.
- Performs variety of clerical duties requiring knowledge of departmental procedures.
- Handles customer complaints and escalates issues to supervisor as needed.
- Maintains cleanliness in and around work station.
- Recommends to supervisor possible methods to improve department.
- Completes all required compliance exams on a yearly basis.
- Adherence to all First United Policies and Procedures.
- Dresses professionally.
- Other duties as assigned by supervisor.
- Education and Work Experience High school diploma or GED required.
- Prior banking experience.
- One to two years of prior loan assistant experience.
Desired Qualifications
- High school diploma or GED
- One to two years of prior loan assistant experience
- Basic mathematical skills
- Proficient computer skills
- Strong customer service skills
- Good problem-solving and decision making skills
- Strong organizational skills
- Strong interpersonal skills
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