Commercial Lines - Support Unit Manager
$80,000–$120,000 year
HybridToronto, Ontario, Canada
Job Summary
Manage a high-functioning support team by providing coaching, conducting regular performance evaluations, and creating actionable growth plans to help individuals reach their full potential. Supervise the end-to-end lifecycle of commercial documentation, including renewals, liability slips, endorsements, and certificates of insurance, while serving as the primary point of contact for complex files and resolving high-level issues. Continuously evaluate internal workflows to identify bottlenecks and implement streamlined procedures that enhance overall productivity, and maintain strong relationships with internal brokers and external partners. Assist with high-volume processing or invoicing during peak business cycles to ensure operational efficiency. Requires an active RIBO license and experience in commercial insurance leadership. Salary range $80,000 to $120,000 annually with variable commissions, plus a 35-hour hybrid work week.
Required Qualifications
- Must hold an active RIBO license in good standing
- Demonstrated success in a leadership or management role within a commercial insurance environment
- Deep functional knowledge of commercial insurance workflows, policy structures, and industry best practices
- Exceptional interpersonal skills with the ability to deliver engaging training sessions and presentations
- High proficiency in modern insurance brokerage software and the ability to adapt quickly to new digital tools
- A meticulous eye for accuracy and the ability to juggle competing priorities in a fast-paced setting
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