Commercial Lines CSR
On-site · Wilson, North Carolina, United States
Wilson, North Carolina, United StatesOn-siteFull TimeMid LevelNot SpecifiedUnknown
Type
Full Time
Level
Mid Level
Education
Not Specified
Company size
Unknown
Job Summary
Experienced Commercial Lines CSR responsible for maintaining client relationships, issuing certificates of insurance and EPI’s, quoting, payments, handling claims, and supporting renewal and new business processes; collaborates with Producer, mentors staff, and performs administrative duties; requires NC insurance license and at least two years of commercial lines experience; strong communication, problem-solving, attention to detail, and computer skills including Word, Excel, AMS360.
Required Qualifications
- Hold the insurance license required by the State of NC
- minimum of two years commercial lines insurance account management experience
- strong knowledge of insurance products, coverages, rating and underwriting procedures
- strong customer focus and excellent phone manner; strong written and verbal communication skills
- pleasant demeanor and ability to contribute to a positive work environment
- excellent math and reading skills for typical calculations and interpreting policy language
- ability to tactfully handle difficult customer phone calls and solve complex problems without direct supervision
- strong sense of urgency, attention to detail, organization, multi-tasking, and follow up skills
- desire to learn and participate in education / professional development opportunities
- technology proficiency including Word and Excel; knowledge of agency management systems (Vertafore AMS360 preferable)
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