Commercial Lines Client Service Representative
On-siteKnoxville, Tennessee, United States
Job Summary
Respond to client inquiries, process policy changes including endorsements and cancellations, and issue certificates of insurance, binders, and auto ID cards. Assist with renewals by gathering underwriting information and preparing necessary documentation while maintaining accurate records in the agency management system. Interact with insurance carriers to follow up on outstanding issues and ensure timely communication with clients. Collaborate with Account Managers, Producers, and other team members to provide comprehensive support. Handle loss-run documentation and process audits. Full-time, M-F schedule in Knoxville or Maryville, TN.
Required Qualifications
- At least 1 - 3 years of relevant work experience
- High school diploma
- Excellent phone etiquette
- Excellent verbal, written, and interpersonal skills
- Ability to multi-task, organize, and prioritize work
- Possess a supportive and responsive manner with internal and external customers
- Possess above average computer skills
- Ability to set up and conduct meetings in a virtual environment such as Teams and Zoom including the ability to share screens and make presentations
Desired Qualifications
- existing proficiency in various needed programs, such as AMS360, ImageRight, Excel, and Word
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