Commercial Customer Support Associate
On-siteOklahoma City, Oklahoma, United States
Job Summary
Provide direct telephone and email support to business and commercial clients regarding online banking, mobile banking, ACH origination, and credit card services. Facilitate new client onboarding and complete ongoing account maintenance as requested. Troubleshoot technical problems, assist with software installations, and maintain proper controls while sympathizing with customers. Operate in a deadline-driven environment with specific service level agreements, reading departmental procedures and cross-training on tasks. Make suggestions to enhance existing processes and develop deeper understanding of operational compliance and banking regulations.
Required Qualifications
- Must enjoy customer interaction and have the ability to sympathize with customers while maintaining proper controls
- Must feel comfortable helping customers with technical problems, including troubleshooting computer settings and assisting with software installations
- Excellent verbal and written communication skills
- Ability to provide a high degree of customer service
- Ability to work in a team environment where responsibilities rotate
- Ability to use standard computer software (MS Outlook, MS Excel) and quickly learn to navigate and operate job-specific software and web-based applications
- Problem solving skill with strong attention to detail
- Ability to operate in a deadline-driven environment with specific service level agreements
Desired Qualifications
- 1-3 years banking experience or college degree preferred, but not required
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