Commercial Customer Success Manager
$112,500–$187,500 year
On-site · London, England, United Kingdom
Job Summary
Commercial Customer Success Manager in the EMEA region for CodeRabbit's AI-powered code-review platform. Own the full customer journey from kickoff to renewal and expansion, manage a book of business (including renewals and expansion for customers with <5,000 employees), become a product expert, educate customers to maximize value, advocate for customer needs, and present periodic reviews to customer leadership. Role requires strong relationship-building, customer-obsessed mindset, familiarity with modern software tooling, and travel up to ~25%. Located in London with UK/EMEA focus.
Required Qualifications
- At least 3+ years of experience in customer success or account management
- Technical competency to understand CodeRabbit’s software and build strong relationships with highly technical prospects and key business stakeholders
- Customer Obsession: a passion to deliver a high-quality customer experience and a curiosity to help solve their problems
- Strong knowledge of the customer success space, including experience with negotiations and procurement processes
- Comfortable and proficient with various sales methodologies such as MEDDPICC, SPICED, and Command of Message
- Ability to establish trust at the CxO level as well as with software development practitioners
- Familiarity with modern software development practices, version control systems, and the software development ecosystem, e.g. Git, GitHub, CI/CD, VS Code, Cursor
- Excellent communication skills: business fluency in spoken and written English
- Ability to travel about 25% of the time to meet with customers
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