Commercial Claims Leader

Lead a high-performing team by managing hiring, training, mentoring, and professional development while overseeing workloads, capacity, and account assignments. Drive continuous improvement of internal claim processes by evaluating efficiency, iterating solutions, and adapting to new platforms. Serve as a dedicated Claim Consultant for key clients, analyzing policy language to negotiate coverage disputes with carriers and establish clear resolution strategies with financial targets. Collaborate with internal teams on RFPs and new business opportunities, monitor WC Claim Kits, and participate in industry groups like CIAB and Assurex to develop strategic insight. Maintain advanced technical expertise across multi-line commercial coverages to influence client loss performance and cost of risk.