Commercial Claims Examiner
RemoteDesk, Kerman Province, Islamic Republic of Iran
Job Summary
Approve and settle commercial property claims by reviewing coverage, determining settlement amounts, and issuing payments within your settlement authority. Document all claim files, set reserves, and submit required documentation while ensuring compliance with legal and contractual obligations. Collaborate with field adjusters and estimators to determine loss scope, obtain policyholder documents, and manage claim inventories using proprietary software. Maintain jurisdictional licenses, track work-related time, and participate in team meetings to discuss claim trends and process improvements. Work extended hours up to 12 days a week in a fast-paced environment requiring strong analytical skills and customer service orientation.
Required Qualifications
- Appropriate licenses, depending on state requirements
- Successful completion of required/applicable claims certification training classes
- Effective problem resolution and decision-making skills
- Analyzing insurance policies and information
- Demonstrating sound judgment
- Utilizing one's own experience and the experience of others
- Strong analytical skills
- Consistent attention to detail
- Knowledge of ISO forms
- Knowledge of client commercial policy coverages
- Knowledge of client commercial policy procedures
- Knowledge of client commercial policy systems
- Communicates clearly and effectively, both verbally and in writing
- Strong customer service orientation
- Good rapport with the insured
- Well-organized
- Hard-working
- Ability to thrive in a fast-paced work environment
- Strong interpersonal skills
- Proven ability to establish good relationships with clients
- Proven ability to establish good relationships with RENFROE management
- Proven ability to establish good relationships with employees
- Proven ability to establish good relationships with others
- Computer skills
- Practical knowledge of Word
- Practical knowledge of Excel
- Extended and varying work schedules
- Work from home capability
- Work from a centralized office capability
- Regular attendance
- Working up to 12 hours a day
- Working 7 days a week
- Working for extended periods of time
- Including weekends
- Including holidays
- Ability to work in a fast-paced environment
- Ability to work in a changing environment
- Ability to multi-task
Desired Qualifications
- Minimum of 2 years of commercial property claims experience
- Participation in technical insurance coursework
- CPCU certification
- Experience using various claims processing systems
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