Commercial AI Lead with Pharma Services Group (PSG) - REMOTE
$124,800–$135,200 year
Remote · Union, New Jersey, United States
Job Summary
Lead AI-enabled commercial transformation for PSG in pharma services. Drive strategy, design, and delivery of AI-enabled commercial capabilities across PSG; partner with Commercial, Sales Operations, Digital/IT, Data, Legal, Compliance, and platform teams to identify high-value AI opportunities, translate them into scalable solutions, and accelerate adoption across commercial workflows. Define and lead the PSG Commercial and Finance AI roadmap across priority workflows such as lead-to-order, quote-to-cash, opportunity management, pricing, quoting, forecasting, customer service, and commercial operations. Design practical enterprise AI solutions using Agentic RAG, multi-agent workflows, tool-using agents, human-in-the-loop escalation, and AI-assisted commercial decision support. Lead AI integration across systems (SAP, Salesforce/SFDC, CPQ, ERP, CRM, pricing, order management). Establish responsible AI practices, governance, privacy, security, and compliance. Own product delivery and value realization including MVP definition, backlog prioritization, pilot execution, adoption plans, KPI tracking, and scale-up recommendations. Drive change management and adoption through stakeholder engagement and leadership communication with senior stakeholders.
Required Qualifications
- Significant experience in commercial systems, commercial operations, digital transformation, enterprise applications, AI product management, or related business technology roles.
- Strong understanding of commercial processes and systems such as Salesforce/SFDC, SAP, CPQ, ERP, CRM, pricing, quoting, order management, and quote-to-cash.
- Practical knowledge of Generative AI, agentic AI patterns, RAG, workflow automation, AI assistants, and enterprise AI platforms.
- Experience translating business pain points into scalable digital or AI-enabled solutions with measurable business outcomes.
- Experience in pharma services, life sciences, CDMO, biopharma, manufacturing, clinical supply, or regulated commercial environments.
- Experience with Salesforce Agentforce, SAP Joule, Microsoft Copilot, ChatGPT Enterprise, ServiceNow AI, or similar enterprise AI capabilities.
- Familiarity with MCP, agent tools, agent skills, APIs, semantic search, vector databases, knowledge management, and secure system integration.
- Experience leading AI pilots from discovery through launch, adoption, measurement, and scale.
- Familiarity with responsible AI practices, model evaluation, prompt/agent testing, data governance, and enterprise risk controls.
- Ability to work across business, technology, data, security, legal, compliance, and vendor teams in a large matrixed enterprise.
- Strong communication skills, including the ability to explain complex AI concepts, risks, and tradeoffs to non-technical senior stakeholders.
- Bachelor’s degree in Business, Information Systems, Computer Science, Engineering, Data Science, or a related field; advanced degree preferred.
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