Commercial Account Specialist
$52,000–$54,080 year
On-site · Orlando, Florida, United States
Job Summary
Handle inbound calls by asking probing questions to uncover sales and service opportunities; make outbound calls as the primary point of contact for Commercial Accounts Receivable; evaluate sales methods and company programs to meet current customer needs and develop potential business leads; partner with Service Schedulers to ensure tank sets are scheduled properly; address commercial customer issues and respond to inquiries including pricing, billing, products, grievances and new account set-up; maintain professional, warm, and eager approach; understand policies and procedures related to safety, product delivery and service; provide timely and accurate information on order status; build relationships with Accounts Payable to assist with collection of payments; enter and update customer account information in CARGAS and payment portal programs; manage billing process for Transport business and Bid Accounts; assist with Customer Service Representative duties as needed; occasional travel of 5-10% to learn different commercial account processes.
Required Qualifications
- 3+ years of Customer Service experience (Call center experience preferred)
- Sales experience strongly preferred; ability to upsell products in highly competitive environment a must
- Previous experience with CARGAS and payment / customer portal programs
- Working knowledge of Minnesota and Heartland commercial accounts
- Excellent written and verbal communication skills with an emphasis on developing a positive rapport with customers
- Excellent computer skills including Microsoft Office and data entry skills
- Ability to organize, multi-task and prioritize assignments in a fast-paced environment
- High level of ownership and accountability for resolving customer problems in a professional and enthusiastic manner
- Able to work a flexible schedule
Additional Requirements
- Pre-employment drug screening required where permitted by law
- Safety sensitive position
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