Commerce Technical Implementation Manager II
On-siteTempe, Arizona, United States
Job Summary
Lead integration testing by collaborating with clients to define scope, implement test plans, and execute transitions to production. Manage incoming demand efficiently through effective queue management and time management while overseeing department procedures to enhance efficiency. Collaborate with Business Development, Product Solution Specialists, and Relationship Management to deliver innovative client solutions, and lead recurring team meetings to keep the team ahead of industry trends. Identify and address service gaps to improve the testing experience and take ownership of project outcomes, proactively managing escalations. Provide clear updates and technical guidance to mid and senior management while fostering a culture of collaboration and diversity within the team.
Required Qualifications
- Minimum 5 years of work experience, including 3 years in Operations or Technology within the credit card processing industry
- Expertise in modern authentication protocols, including OAuth2.0 and mTLS
- Ability to interpret technical specifications and APIs for proprietary platforms
- Experience with REST-based APIs and Open API Specifications
- Detail-oriented problem solver with strong de-escalation skills
- Confident communicator able to provide clear updates to mid and senior management
- Ability to thrive in a fast-paced, deadline-driven environment
Desired Qualifications
- Bachelor's degree strongly preferred; robust work experience considered
- Experience diagnosing complex application, data, and network issues
- Experience in card services and ecommerce industry; knowledge of proprietary Commerce Platform a plus
- Familiarity with asynchronous responses, webhooks, Swagger, YAML, JSON, Markdown, and GitHub
- Proven knowledge of merchant services, including PCI, operational controls, and risk mitigation
- Formal project management skills or exposure to project management concepts (e.g., Project Management 101)
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