Command Center Specialist
On-siteFort Worth, Texas, United States
Job Summary
Monitor live video and audio feeds from all First Cash locations in the U.S. and Latin America, verifying feeds to assess security events. Respond to threats in real time by triggering alarms, deploying countermeasures, and coordinating with local police to neutralize risks. Communicate with store management and the Security Department post-event, pulling recorded footage for review as needed. Troubleshoot system issues and collaborate with management to identify process and equipment improvements. Ensure the safety of employees and customers while handling high-pressure situations. This role requires 24/7 coverage, including nights, weekends, and holidays, with a standard 6 AM to 6 PM shift.
Required Qualifications
- Ability to work 6AM to 6PM
- Ability to communicate effectively in person, via phone and email
- Strong customer service skills
- High School diploma or GED
- Must have a strong proficiency with computers and various software
- experience with MS Windows Excel and Outlook
- Able to work well in stressful situations and handle pressure
- Strong Ability to multi-task
- Attendance and punctuality are essential and expected
- Ability to work flexible schedules including nights, weekends, holidays, periodic overtime and unscheduled shifts
Desired Qualifications
- Prior military technical experience is a plus (a tech related MOS)
- Manitou is a plus
- Audio/Video skills & troubleshooting a plus
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