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Floor & DecorPosted 1 month ago

Command Center Associate

$31,512–$31,512 year

On-siteMelbourne, Florida, United States

Entry LevelEnterprise

Job Summary

Meet and greet storage buy customers and manage the storage buy pick-up process using the company's car topper program. Verify customer identity, obtain required information, and deliver orders in the point-of-sale system while complying with phone answering SOPs and safety lifting procedures. Clean and stock products according to brand standards and assist customers with product questions. This role requires a self-starter with strong communication skills to work in a fast-paced warehouse environment.

Required Qualifications

  • 1 year of retail sales experience
  • Equivalent combination of education and experience sufficient to perform the essential functions of the job
  • Excellent communication skills (verbal and written)
  • Excellent interpersonal skills with the ability to work with all levels of store management and store associates
  • Strong computer skills
  • Internet project coordination experience
  • Ability to be a self-starter
  • Ability to work well in a fast-paced environment
  • Ability to exert 30 – 60 pounds of force occasionally
  • Ability to exert 20-30 pounds of force frequently
  • Ability to exert greater than negligible up to 20 pounds of force constantly
  • Ability to use hands and fingers to handle or feel
  • Ability to stand
  • Ability to walk
  • Ability to reach with arms and hands
  • Ability to climb or balance
  • Ability to stoop
  • Ability to kneel
  • Ability to crouch
  • Ability to crawl
  • Knowledge of and compliance with the company's phone answering standard operating procedures (SOP)
  • Knowledge of and compliance with the company's safety standard operating procedures for lifting practices
  • Expertise in all product knowledge
  • Ability to greet customers
  • Ability to manage the storage buy pick-up process
  • Ability to verify the identity of the person picking up storage buy orders
  • Ability to obtain required customer information on all storage buy pick-ups
  • Ability to deliver customer storage buy orders in POS
  • Ability to act and work in a manner consistent with the company's core roles
  • Ability to clean and stock products according to Floor & Décor's brand standards

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