Collision Shop Customer Service Representative
$39,520–$43,680 year
On-siteRochester, New York, United States
Job Summary
Collision Shop Customer Service Representative at Bob Johnson Toyota Collision Shop in Rochester, NY. Responsibilities include greeting customers in person and by phone, answering and managing calls, scheduling appointments, updating repair statuses, handling payments and invoices, processing insurance documentation, communicating with insurance companies and adjusters, coordinating with technicians and estimators for timely repairs, maintaining a clean front-desk area, and supporting administrative functions. Requires strong multitasking, organization, and communication skills; experience in customer service or automotive service/collision preferred; comfortable handling cash/credit card transactions; basic computer skills. Competitive hourly wage with benefits and opportunities for advancement.
Required Qualifications
- Previous experience in customer service or automotive service/collision preferred.
- Strong multitasking and organizational skills with attention to detail.
- Excellent communication and problem-solving abilities.
- Proficient in basic computer skills (Microsoft Office experience a plus).
- Comfortable handling cash and credit card transactions.
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