Collision Shop Customer Service Representative

Collision Shop Customer Service Representative at Bob Johnson Toyota Collision Shop in Rochester, NY. Responsibilities include greeting customers in person and by phone, scheduling appointments and updating repair statuses, handling customer payments and invoices, managing insurance documentation, maintaining repair order files, communicating with insurance companies and adjusters, coordinating with technicians and estimators to ensure timely workflows, maintaining a clean and professional front-desk environment, and supporting other administrative and service functions as needed. Benefits include a competitive hourly wage and a comprehensive benefits package with health/dental/vision, disability insurance, PTO, holidays, 401(k) with match, and opportunities for advancement within the Bob Johnson Auto Group.