Collision Estimator Trainee
On-siteJacksonville, North Carolina, United States
Job Summary
Greet customers in person or on the phone, determine their needs, and provide guidance and assistance. Assist Collision Estimators by handling drop-offs, mapping/marking and photographing vehicles, arranging customer transportation, and preparing paperwork. Perform active customer deliveries while communicating with customers, clients, teammates, and vendors to ensure correct and efficient repairs. Adhere to all Caliber's Standard Operating Procedures, insurance partners, and industry guidelines/standards. Maintain consistent physical activity including reaching, kneeling, bending, squatting, and lifting objects over 50 lbs. Prioritize competing tasks and adapt to a fast-paced environment while delivering personable customer service. Gain hands-on experience within a production shop as part of a team of 25,000 teammates committed to restoring the rhythm of your life.
Required Qualifications
- 2+ years of customer facing experience
- sales experience
- valid driver's license
- eligibility for coverage under company insurance policy
- 21 years of age or older
- ability to do consistent physical activity including reaching below and above shoulder level, kneeling, bending, squatting, and lifting objects over 50 lbs
- ability to understand instructions written and verbal
- ability to prioritize competing tasks and adapt easily to a fast-paced environment
- ability to provide personable, friendly World Class customer service to internal and external customers
- Must be eligible to work in the U.S. with no restrictions
Desired Qualifications
- Passion for learning the collision industry
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