Collision Consultant- West region
$31,200,000–$31,200,000 year
On-siteSan Francisco, California, United States or Seattle, Washington, United States
Job Summary
Consult, coach, and support assigned OEM-certified collision centers by serving as the primary advisor and representative. Conduct comprehensive assessments of repair capabilities and processes to verify compliance with OEM procedures, identifying gaps from estimating through final delivery. Implement tailored repair planning systems and drive operational excellence by improving workflow efficiency, cycle time, and profitability. Deliver onsite training and education to technicians, estimators, and leadership teams on evolving requirements and best practices. Maintain accurate schedules and document all facility visits, inspections, and communications within company systems. Submit detailed reports following consultations and participate in ongoing team meetings and professional development activities. This field-based role requires frequent travel up to 80% of the time and involves building trusted relationships with facility leadership to influence repair quality and business performance.
Required Qualifications
- Valid driver's license
- Frequent travel to assigned collision repair facilities, up to 80% of the time
- Minimum of 3 years of experience in one or more of the following: Collision repair technician, Collision estimator, Insurance adjuster or claims professional, Automotive repair consulting or related field
- Strong understanding of collision repair processes, OEM repair procedures, and industry best practices
- Working knowledge of estimating platforms and the ability to interpret repair estimates, repair plans, and work orders
- Excellent communication, presentation, coaching, and relationship-building skills
- Strong business acumen with the ability to identify operational improvements and performance opportunities
- Proficiency with Microsoft Office applications and mobile technology, including iPads and reporting systems
- Highly organized with the ability to manage multiple priorities independently
- Strong attention to detail and commitment to quality
- Customer-focused mindset with demonstrated empathy, active listening, professionalism, and collaboration skills
Desired Qualifications
- Bachelor's degree in Business Administration, Marketing, Sales, Automotive Technology, or a related field preferred
- Equivalent combination of education and directly related experience in collision repair, insurance claims, consulting, or strategic account management
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