COLLECTOR
$50,960–$56,618 year
HybridLas Vegas, Nevada, United States
Job Summary
Resolve delinquency or make recommendations regarding action on delinquent loans, including workout loans and extensions. Interview members to determine reasons for delinquency, counsel them on financial obligations, and solicit payment agreements. Respond to inquiries via phone, email, text, and in person, processing delinquent accounts for charge-off and posting loan payments. Conduct skip tracing, research credit disputes, and run vehicle history reports to confirm ownership. Manage incoming fax and email documents, maintain updated member files, and prepare loan records. Provide prompt support to co-workers, assist other departments with transactions, and cross-train team members. Address complaints while protecting credit union interests and complying with all applicable laws and regulations.
Required Qualifications
- High School diploma or equivalent
- At least six months, preferably two years, of industry-related experience
- Basic Math Skills
- Computer Skills – Computer system/software (Core, Collections software, etc.) to effectively perform job
- Windows and web-based systems
- Microsoft applications including Word, Excel, PowerPoint, Outlook
- utilization of CCCU online/mobile banking and related services
- Knowledge of Board policies and credit union goals
- organizational structure, policies, procedures (including Office Procedures Manual and Employee Handbook), and practices
- Credit Union products, services, programs, and promotions
- Knowledge of Consumer Lending products
- Ability to multi-task
- Ability to research and respond to credit disputes via e-Oscar or directly with members
- Must comply with all company policies and procedures, applicable laws, and regulations, including but not limited to, Bank Secrecy Act, Patriot Act, Office of Foreign Assets Control, CIP, Reg CC, B, D, E and Z
Desired Qualifications
- two years, of industry-related experience
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