Collector
On-siteColumbus, Georgia, United States
Job Summary
Monitor delinquent account status and initiate recovery actions by notifying account holders and cosigners of delinquent status. Record payments made to customer accounts and investigate disputed balances, correcting errors such as misapplied payments or reversed late charges. Maintain security of customer files and delinquent account reports while exercising integrity and discretion in tense situations. Requires previous call center experience, proficiency in Microsoft Office Suite, and a basic understanding of the Fair Debt Collection Practices Act. Involves prolonged periods sitting at a desk and lifting up to 15 pounds.
Required Qualifications
- Previous call center experience
- Must be able to lift up to 15 pounds
Desired Qualifications
- Collections experience
- Excellent verbal and written communication skills
- Basic understanding of the Fair Debt Collection Practices Act and state and federal laws pertaining to collection activities
- Excellent organizational skills with great attention to detail
- Ability to keep information confidential
- Ability to exercise integrity and discretion
- Ability to remain professional in tense situations
- Proficient in Microsoft Office Suite or related software
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