Collections Specialist
On-site · Miami, Florida, United States
Job Summary
Monitor accounts receivable and identify outstanding debts; contact customers via phone, email, or written communication to collect payments; negotiate payment plans and settlements when necessary; investigate and resolve billing discrepancies or disputes; maintain accurate records of collection activities and customer interactions; ensure compliance with company policies and FDCPA; collaborate with accounting and sales teams to resolve account issues; prepare aging and collection-status reports; escalate unresolved accounts when necessary.
Required Qualifications
- High school diploma or equivalent
- Proven experience in collections, accounts receivable, or customer service
- Strong communication and negotiation skills
- Attention to detail and problem-solving abilities
- Ability to handle difficult conversations professionally
- Proficiency in accounting software and Microsoft Office (especially Excel)
- Knowledge of collection laws and regulations is a plus
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